Returns Policy

If you are a consumer, you have a legal right to cancel your contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out in the paragraph below even if you have opened the goods to inspect them (save as provided below for certain types of goods). This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep any goods, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office. However, this cancellation right does not apply in the case of sealed DVDs, CDs, memory cards and computer software, once these goods are unsealed after you receive them.

Your legal right to cancel the contract starts from the date of the dispatch confirmation email (when we dispatch the product to you and send you an e-mail confirming to you that we've dispatched the product to you (the "Dispatch Confirmation"), which is when the contract is formed. Your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out in the table below:.

To cancel the contract, you just need to let us know that you have decided to cancel. You can e-mail us at eshop.uk_feie@fujifilm.com  or contact us by telephone on 0344 553 2321. If you are e-mailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail. For example, you will have given us notice in time as long as you e-mail us before midnight on that day.

If you cancel your contract we will:

(a) refund you the price you paid for the goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a physical shop.

(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if you choose to have the goods delivered by Next Day Delivery, then we will only refund what you would have paid for standard delivery.

(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(i) if you have received the goods: 14 days after the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return goods to us, see below; or

(ii) if you have not received the goods: 14 days after you inform us of your decision to cancel the contract.

We will refund you on the credit / debit card or via PayPay (or where relevant by repayment to your bank account) used by you to pay.

If goods have been delivered to you before you decide to cancel your contract:

(a) then you must return them to us at FUJIFILM X | GFX eShop (UK) FUJIFILM UK Limited, Fujifilm House, Whitbread Way, Bedford, MK42 0ZE without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract; and

(b) unless the goods are damaged, faulty or not as described (in this case, see Damaged Goods or Faulty Goods below) you will be responsible for the cost of returning the goods to us. If the goods are such that they cannot be returned by post, we estimate that if you use the carrier which delivered the goods to you, these costs should not exceed the sums we charged you for delivery.

Because you are a consumer, we are under a legal duty to supply goods that are in conformity with the contract. As a consumer, you have legal rights in relation to goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this Returns section or anything else in these terms and conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Damaged Goods

What happens if my item arrives damaged or is not as described?

On rare occasions, an item may get damaged in transit or may not be as described. If you do receive a damaged item or it is not as described, please call us within 48 hours on 0344 553 2321 and we will send a pre-paid bag to enable you to return your order to us at no cost to you. We will then either refund the cost of the item plus the delivery charge paid (from original order) or replace your items).

Faulty Goods

What happens if my item is faulty?

If the fault happens within twenty one days of the date of delivery, you have the option of either a refund or an exchange. After twenty one days the item would be covered by the two (2) year manufacturer’s warranty period (one (1) year on INSTAX and refurbished products) and will be repaired.

Please note that we may ask to inspect the item to confirm any fault before a refund or an exchange is processed

If the fault occurs within twenty one working days, please call us on 0344 553 2321 and we will send a pre-paid bag to enable you to return your order to us at no cost to you.

Returns Address

FUJIFILM X | GFX eShop (UK)
FUJIFILM UK Limited
Fujifilm House
Whitbread Way
Bedford
MK42 0ZE