Frequently asked questions about the FUJIFILM X | GFX eShop

How can I contact customer service?

  • On our website you will find a contact form to get in touch with the web shop team. 
  • You can reach our Fujifilm customer service (e.g. for product questions about our cameras and lenses or repair options) at:

How can I check the status of my order?

When you place your order and when your order ships, you will receive an order confirmation and shipping confirmation email to the email address you provided in the checkout. Alternatively, you can also view the order status in your customer account.

The item I want to order is currently unavailable. When will it be available again?

Due to the high demand and the current shortage of electronic components, we are unfortunately unable to provide any specific information on the availability of our products in the web shop.

To which countries does the FUJIFILM X | GFX eShop ship?

The FUJIFILM X| GFX eShop Finland only delivers to Finland.


Can I have my order delivered to different addresses?

During the checkout of your order it is possible to specify a delivery address that differs from the billing address. However, it is not possible to enter several delivery addresses within one order.

If you have a customer account, you can save several delivery addresses in the address book and select them quickly and easily in the checkout process.

How much are the shipping costs?

  • Standard shipping is free for order with a purchase value (shopping cart subtotal) of €100 or higher. 
  • For purchases with a value of less than €100, standard shipping costs €10. 

Please note that shipping is only possible within Finland.

You can find more information about shipping on our shipping info

Which payment methods are available in the FUJIFILM X | GFX eShop?

We accept PayPal and credit card as payment methods. The preferred method can be selected during the checkout process.

The payment is processed via the service provider Concardis GmbH, as the technical interface between the web shop and the payment service.

How do I get my invoice?

The invoice will be sent together with the shipping confirmation to the email address specified in the order.

If you have created a customer account, the invoice will be available there as a download after the order has been dispatched.

I would like to exercise my right of withdrawal, how does that work?

Detailed information on the right of withdrawal can be found here on return policy

You can request a return by requesting the return in your customer account for the corresponding order using the button and filling in the required data. The application will be checked by our customer service. You will then be provided with a return label for download so that you can return the order free of charge. 

If you have not created a customer account but ordered as a guest, you can request a return using our return form or contact our customer service.

If you have not created a customer account but ordered as a guest, you can request a return using our return form or contact our customer service.